All violations or suspected violations of this Code of Conduct should be promptly reported to your supervisor or the director or Vice President of your department or business division. At Zappos, these low-cost perks are often the most appreciated by employees. It's the responsibility of every employee to represent and foster culture. In most companies, new ideas have to be approved by a manager or a chain of managers. A year later, at the age of 26, Tony Hsieh became the CEO. We watch out for each other, care for each other, and go above and beyond for each other because we believe in each other and we trust each other. Read Our Oath Of Employment 1. Service to Zappos should never be subordinated to personal gain or advantage. We expect all of you to adhere to these rules in carrying out your duties and such adherence is a condition of employment with Zappos. There are many stories regarding the remarkable things that Zappos employees have done for their customers. t. Falsedeveloping relationships with charities helps the employees develop strong codes of personal ethics. If the violation or suspected violation involves any of those parties, or concerns accounting, internal controls or auditing matters you should make your report directly to the Zappos Legal Department or the Zappos Ethics Hotline at 800-348-1496 (Espaol: 800-216-1288). As Zappos continues to transform and scale, we want to ensure the four Cs remain top of mind in our day-to-day business operations. You must not reveal any information to Zappos or Amazon that would reasonably be considered confidential information or a trade secret of a former employer, unless that information is available in the public domain or you have written permission to use it. Values are more than just words, they're a way of life. http://about.zappos.com/our-unique-culture/zappos-core-values They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. The best team members take initiative when they notice issues so that the team and the company can succeed. It leads to higher employee engagement and higher profitability. Instead, we believe in work-life integration through team buildings, happy hours, and event gatherings. 20092023 - Zappos.com LLC or its affiliates. It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy. Sometimes it may seem that new problems crop up as fast as we solve the old ones (sometimes faster! We don't take "no" or "that'll never work" for an answer, because if we had, Zappos would never have started in the first place. Zappos.com, Inc. Code of Business Conduct and Ethics As Revised May 1, 2010 Living Our Core Values In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the " Code of Conduct ") are already touched on in our Core Values and currently exist in our company culture. A bribe is defined as giving anything of value, directly or indirectly, to influence an act or someones decision, or inducing such person to use his or her influence. As the company grows, communication becomes more and more important, because everyone needs to understand how his/her team connects to the big picture of what we're trying to accomplish. Subscribe to our newsletter. No undisclosed or unrecorded corporate funds shall be established for any purpose. Bullets vs. cannonballs. We may not be able to answer these questions with certainty, but we do know that human resource practices will be crucial in meeting these challenges. Price fixing, customer and market allocations, bid rigging and other arrangements with competitors that are unlawful must be avoided, and you may never exchange sensitive business information with competitors. If so, you should probably decline it. Wouldn't you rather be a company where your employees easily combine their full self into everything they do? We want people to develop and improve their decision-making skills. He informed his managers through an email that they were no longer needed and would become regular workers, but were able to keep their salary. Accordingly, all political contributions with Zappos funds are coordinated and approved by the Zappos Finance and Legal Departments. Check-in Round: Each person has an uninterrupted chance to mention anything on their mind. Please do the right thing by not violating the trust your prior employer placed in you. Examples of such behavior include derogatory comments based on racial or ethnic characteristics and unwelcome sexual advances. Our culture would not be what is it today without the people, past and present. http://about.zappos.com/jobs/why-work-zappos/our-benefits How much fun do you have in your job, and what can you do to make it more fun? In the words of the CEO: It is now an online store generating $1 billion per year in the retailing of shoes, clothing, handbags, at-home products, beauty products, and accessories for women, men, and kids. Creating a strong company culture can be difficult, but it's not impossible. HRM 30200: Applied Ethical Issues Nov. 25, 2013 Position Paper 9 Zappos is an online clothing and shoe retailer. These values guide everything we do, including how we interact with our employees, how we interact with our customers and community, and how we interact with our vendors and business partners. You owe a duty to Zappos to advance our legitimate interests whenever the opportunity to do so arises. They're a way of life. We must never lose our sense of urgency in making improvements. We are all protectors and cultivators of the Zappos culture; it's what makes it unique and something that grows every day. We'd love to learn more about your shopping experiences on Zappos.com and how we can improve! It exemplifies the honest and ethical values the company has built. Zappos seems to be creating an environment that encourages motivation and builds inclusiveness. For the latest in luxury brands & exclusive collabs. At Zappos.com, we decided a long time ago that we didnt want our brand to be just about shoes, or clothing, or even online retailing. Hsieh did not approve of abandoning the customer-centric model that Zappos was founded upon, and decided he must take action. We want to create an environment that is friendly, warm, and exciting. At Zappos, everybody is given the keys to drive the company forward. Violence and threatening behavior are not permitted. Ethical practices rating: 5.0 - 1 rating Yes, Zappos does support ethical practices. Anyone who wants to compete with us has to learn the same things, so problems are just mile markers. How do you grow professionally? Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction. Zappos will take appropriate action against any employee whose actions are found to violate this Code of Conduct. Shopping tip: Zappos also offers coupons and promo codes . Do you approach situations and challenges with an open mind? Ask yourself: How do you grow personally? At Zappos, we place a lot of emphasis on our culture because we are both a team and a family. All rights reserved. In order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally. If you have any question about whether you can accept a gift, please check with your supervisor. Proper and prompt action must be taken to reconcile any variances. We know that companies with a strong culture and a higher purpose perform better in the long run. Zappos Insights' Christa Foley sits down to share more. Ben Brignell maintains principles.design as an open source resource. In the end, all the employees that were laid off received an amazing six months of COBRA health insurance coverage, paid for by the company. Every company has a unique culture that's all their own. This threat raises two key questions. Determine the major impacts that Zappos' leadership and ethical practices philosophy have had on its stakeholders. A key ingredient in strong relationships is to develop emotional connections. Accordingly, you may not take for yourself opportunities in Zappos area of business that you discover through the use of Zappos property, information or position. However, Zappos will keep some hierarchy and keep the Big Bosses who set the pay structure. Experiments with new ideas before going all in. The first was the 2008 Layoff. The ethics website is http://www.lighthouse-services.com/incidentlogin.asp (user name: Zappos, password: Zappos). Ask yourself: How can you do what you're doing more efficiently? Established companies seek to retain their footing or get a leg up on their competitors, both for customers and for employees, by reimagining management in unusual and often highly-conceptualized ways. How has Zappos managed ethical risk, . WOW is such a short, simple word, but it really encompasses a lot of things. Zappo's Design Principles In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the "Code of Conduct") are already touched on in our Core Values and currently exist in our company culture. However, by prioritizing customer trust and satisfaction, they are rapidly recovering. While this Code of Conduct addresses a wide variety of topics, you need to use your good judgment and common sense as it cannot, and does not, address every possible situation. If you use company funds, please make best efforts to ensure that Zappos has received proper value in return. Paradoxically, one way leaders try to retain relevance and stay appealing to both customers and employees is to embrace change. MyFax, the online service that lets you send and receive faxes over e-mail, now has a free version. The principles of accountability and improvement underlying the company's supplier responsibility are major objectives because of the need to ensure safe and ethical working conditions as well as compliance with various regulations in the global business environment. This year, we invited our vendors to run away with us to the Untamed Circus.". In January of 2012, Zappos database was hacked and millions of customers personal information was taken. The best team members take ownership of issues and collaborate with other team members whenever challenges arise. The best team members have a positive influence on one another and everyone they encounter. Zappos ten core values are Deliver WOW Through Service, Embrace and Drive Change, Create Fun and A Little Weirdness, Be Adventurous, Creative, and Open-Minded, Pursue Growth and Learning, Build Open . Strong relationships allow us to accomplish much more than we would be able to otherwise. To outsiders, that might come across as inconsistent or weird. In short, Zappos wants to create a system that enables every team to not only think like a small, autonomous business but also to act like one. Lets be friends! This was a hard decision as the company cherished every employee. We encourage diversity in ideas, opinions, and points of view. That may seem negative, but it's not: we'll do our best to "get it right," and then do it again when we find out that things have changed. View details We researched this on Sep 3, 2019. Since adopting Holacracy in 2014, we've evolved how we use self-organization to find ways to layer our culture, core values, and focus of people into the system in a way that works for us. The company has developed the following framework for the companys culture and business strategies. Ask yourself: What can we do to be a little weird and differentiate ourselves from everyone else? Instead, they want an open and honest relationship. Remember Core Value #1 Deliver WOW through Service. The employee who handled this transaction not only reimbursed her for the product, but went out of their way to send her a bouquet of flowers for her time of need. Zappos also respects the intellectual property of third parties. Are you learning something every day? ), but that just means that we're moving -- that we're getting better and stronger. We look for both fun and humor in our daily work. Orders were deleted or delayed, delivered to the wrong locations, and a glitch on a website listed a set price for every item resulting in a $1.6 million loss for the company. Customers were confused on why Zappos had decided to unite with Amazon, and instead of leeaving their loyal consumers wondering, they publicly expressed the situation. Or maybe you love it. Zappos promotes social interactions and activities among its' employees. It is important to consider how these two principles are embodied in the actions of others. And it's true: we don't. Source: Zappos.com, inc. Code of business conduct and ethics Additional restrictions on use of confidential information are more fully set forth in the Confidentiality Agreement each of you signed upon accepting employment with Zappos. I love that I get to be me all day. We had never heard of employees going out of their way to do perform sincere and heartfelt actions that show the customer how much they mean to the company. Strong relationships allow us to accomplish much more than we would be able to otherwise. How do you get the company as a whole to grow? Your company has a culture. Ask yourself: Are you taking enough risks? Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. It is our policy to employ only persons who do not engage in other business activities that compete with or sell to or buy from Zappos or Amazon. We must always plan for and be prepared for constant change. We believe that if we get the culture right, then most of the other stuff like delivering great customer service or building a long-term enduring brand or business will be a natural byproduct. Embrace and Drive Change 3. How do you encourage more change to be driven from all areas of the organization? Book an office hour. In any relationship, it's important to be a good listener as well as a good communicator. 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