Therefore, any non-ticket elements purchased as part of a package, excluding VIP tickets where the non-ticket element is not separable from the ticket (e.g. 1.8 Nothing in this Ticket Exchange Policy or our. 15.2 If you have any queries or complaints regarding your listing, sale or purchase, please contact us using our. If you have booked the incorrect time, date, venue, seating or event in error, please be advised that refunds and exchanges are generally only available where an event has been cancelled or rescheduled or where Australian Consumer Law applies. A per ticket exchange fee may apply. Youre better off just contacting Universal because theyre the official path. 14.9 If a dispute arises between you and another user (whether a buyer or seller), you release us (and our affiliates, parent undertakings, subsidiaries, and its respective officers, directors, employees, agents, legal representatives and sub-contractors) from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, disclosed and undisclosed arising out of or in any way connected with such dispute. Universal makes it easy for guests to modify their tickets by adding it as a feature on their official app. 3. You can consult all applicable terms and conditions here. If you bought tickets online, you already have an account - just sign in. Firstly, security wont let the new person past the front gate. Can I Change Universal Tickets Bought Through a Third-Party Seller? However, sometimes the event organiser will request that tickets are not resold. Yes, Ticketmaster allow to change the seats near to an event if better seats are available and you want to change your seat. Yes, Ticketmaster makes it easy to manage your Exchange listing. Tickets Can I exchange my tickets to a different day? If your tickets were bought as part of a vacation package, you must cancel the entire package at least 46 days before your scheduled visit to receive a full refund (minus any non-refundable amounts). A further separate contract is entered into between buyers and sellers when buying or selling Resale Tickets using the Ticket Exchange (please see clause 3.4 for details). Once a buyer has safely received their Resale Tickets, you should delete and/or destroy all records of the relevant buyers personal data. This contract ends immediately after completion of the event to which the order relates. Discover millions of events, get alerts about your favorite artists, teams, plays and more plus always- secure, effortless ticketing. (d) You must provide us with the tracking number of the consignment (if applicable), within 24 hours of dispatch or such other timeframe as we direct. Set the price. 5.6 If a buyer does not receive delivery of any Resale Tickets in time for the relevant event as a result of the tickets being delayed, lost or damaged in transit and through no fault of you or the buyer, we may require you to be responsible for the submission of all relevant documentation to the carrier, in order to claim the costs associated with the failed delivery. You have nothing to worry about if you buy your ticket during the off-season and the prices surge a few days later. We'll automatically reissue most tickets to the buyer. For the 2022-2023 Lakers season at Crypto.com Arena, Ticketmaster will be the only authorized seller of Lakers Tickets online . (g) You must declare yourself as a "affiliated seller" if you are: (i) a person who is employed or engaged by us; (ii) a person acting on behalf of a person who is employed or engaged by us; or. All Rights Reserved. As long as you got it from Universal or an authorized sales channel, you wont need to pay the difference, and you can still modify it before your visit. 1.6 The Ticket Exchange further provides a safe place for customers to purchase Resale Tickets at a fair price, as we impose a cap on the amount sellers can list their Resale Tickets for sale. In this blog post, we will walk you through the process of exchanging your tickets on Ticketmaster. There isnt much you can do if have bough the tickets for wrong date on Ticketmaster if concert or event is set for multiple days. Pink dots indicate Fan-to-Fan Resale tickets, which cant be purchased via an exchange. NetworkBuildz aims to help people to connect, communicate and collaborate in secure and better way. All listings, sales and purchases are subject to the applicable version of this Ticket Exchange Policy that was published at the time of listing, sale or purchase. How to Fix Facebook Marketplace Newly Listed Not Showing, How to Delete Zelle recipient in Chase Bank App, How to Fix Ticketmaster Pardon the Interruption Error, How to Transfer Tickets on Ticketmaster, Step by Step Process. Re: Possible to change ticket dates at Universal and Disney? This blog contains everything you need to know about CluedUpp events, booking your tickets, and more. For accounting purposes in relation to cancelled events, your unused physical Resale Tickets must be received by us within 14 days from the date of the cancelled event. If you buy your ticket when Universal is running a promotion, you can make changes regardless of your intended visit date. 9.9 Once payment has been made, your order will be processed, and an order confirmation will be issued. Why TicketMaster Changed (or downgraded) Your Seats! (i) You must not list the same Resale Tickets on the Ticket Exchange and on any other ticket resale or exchange platform concurrently. We believe bragging rights are in order. However, some places in Orlando openly advertise that they buy unused tickets, putting the legality of the whole operation in question. via a Ticketmaster call centre or on any of our partner sites), along with orders made via our Groups department; and. How to Contact Ticketmaster Belgium You shall not permit anyone other than you to use your account. (c) You may only list Resale Tickets that you have the right to sell, and where no third party rights, no applicable terms and conditions and no laws or regulations are breached by listing the Resale Tickets. 4. What is the Ticketmaster refund and exchange policy? BUYER TERMS (BUYING AND USING RESALE TICKETS). 5.8 If for any reason you are unable to fulfil any orders for Resale Tickets in accordance with our instructions, you must contact us immediately via our, (a) you must follow all our instructions in relation to the same and provide all information and documentation required by us for such fulfilment; and. Similarly, the Ticketmaster Fan Guarantee program also does not cover exchanging tickets for another event. I never shy away from trying new things and enjoy making new memories wherever I go. 3.2 By listing, selling or purchasing a Resale Ticket using the Ticket Exchange, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Ticket Exchange Policy, which form a legally binding contract between you and us in relation to your use of the Ticket Exchange. It is your responsibility to inform us immediately of any changes to your contact details at any time, whether before or after receipt of any Resale Tickets. Go to solution change ticket to another date I have Hamilton tickets for September that were origanally for April 2020. In rare circumstances, if your payment is recalled by the associated bank (a "chargeback"), we reserve the right to cancel and refund such order even where an order confirmation has been sent. A promotional ticket obtained through a contest (or something similar) is changeable depending on the fine print on the pass. If a buyer opts to cancel their order, they will be refunded. 8.1 We reserve the right to de-list any listings and/or cancel any orders selling Resale Tickets on the Ticket Exchange if: (a) You fail to comply with any listing conditions under clause 4.3; (b) You are a business seller and fail to comply with clauses 4.3(g) or 6.4 and/or applicable law or regulation in relation to trading as a business; (c) You fail to supply a buyer with the exact Resale Tickets ordered (including by way of a failed delivery or where the buyer receives Resale Tickets that do not match listed Resale Tickets or order confirmation); (d) The buyer is denied entry to the relevant event through no fault of their own as a result of any act or omission by you (including any failure to comply with the terms of this Ticket Exchange Policy and/or any terms and conditions applicable to the Primary Ticket and/or any other applicable laws and regulations). Set your price or use our recommended price and tap List tickets. 13.1 You represent and warrant that the information that you submit to us in relation your account and in your use of the TM Services is true, accurate and complete and you will not use any false information, including contact information. 10.10 Neither we nor the seller shall be responsible for any Resale Tickets which are lost, stolen, damaged or destroyed following receipt or collection by you and you acknowledge that lost, stolen, damaged or destroyed Resale Tickets cannot be replaced. Re: Possible to change ticket dates at Universal and Disney? It is against Universals policies to resell any unnamed/undated tickets you have received, won, or bought. 5.12 You understand that your name, postal address, email address and telephone number may be provided by us to a buyer if it becomes necessary for the purposes of fulfilling the order. To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation. Ever since I was a child, my favorite trips have been to theme parks I love getting lost in the magic of Disney and have never had a bad experience at Universal Studios. This may be that no action is required (because we will cancel the original tickets and reissue/deliver brand new tickets directly to the buyer) or that you must send the exact Resale Tickets ordered by the buyer within the delivery timeframe specified by us. We are changing the way you register and sign-in to the StubHub Community. 1999-2023 Ticketmaster. 8.2 If we carry out any de-listing or cancel orders pursuant to clause 8.1, then we also reserve the right, in our discretion to terminate your Ticketmaster account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future. Plus, you can print a receipt, print your Print-at-Home tickets, customize your alerts, and more! However, we will try to assist with resolving any such disputes; please see clause 15 for further details. Exchange by email Write VOID on the tickets you wish to exchange. Select the tickets you want to change and touch "Continue." You can check the status of your order anytime by visiting your My Ticketmaster account. Tap Tickets in the navigation bar at the bottom. You further agree and acknowledge that we are in no way responsible for the accuracy or suitability of any calculation or payment of taxes to any tax authority on your behalf (whether as a buyer or seller). Tickets purchased through the Rams and Ticketmaster will be accessible through the free Rams Mobile App, Rams Account Manager on mobile web, or the Ticketmaster app. You can transfer as many tickets as you like. 7.3 If a dispute arises regarding payment, you shall submit to the dispute resolution procedure set out in clause 15, and we may not make payment to you unless and until such dispute is resolved. Selling Tickets. 10.1 Many Resale Tickets will be delivered via e-delivery directly into your Ticketmaster account and you are responsible for ensuring that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event. You can send an email invitation with a link to transfer your tickets and if the recipient accepts your offer, the tickets will be placed into the recipient's Ticketmaster account. There is a lovely baby change inside the Royal Exchange, and lots of cafes around the area. In some cases, you may be able to exchange your tickets through Ticketmasters fan-to-fan exchange program, which allows ticket holders to sell or exchange their tickets with other fans. All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk. (b) where applicable, you hereby grant us permission to provide your full original order details (including the last four digits of the payment card that was used to pay for the Primary Tickets) to the buyer and/or the event or venue box office in order to assist with fulfilment. 2a, tickets cannot be exchanged or refunded and are not included within the right to annul. Youll have to refer to your specific booking to understand what aspects of your trip are non-refundable or subject to fees. If you are no longer interested in attending the event or using the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. We accept no responsibility or liability for such cancellations, as these are outside our control. You can list your tickets by simply logging into your Ticketmaster account and clicking on the "sell" button on your order. Now Select the preferred Payment receiving method on your screen. 15.6 We are a member of the Society of Ticket Agents and Retailers (, 15.7 Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation with you within 28 days, you and we may attempt to settle it by mediation via a referral to STAR. (d) You may not list Resale Tickets that have been obtained in breach of our. If they already have an account, be sure to use the email address associated with their Ticketmaster account, so it's even easier for them to accept their tickets. You should contact us using our. You must also keep buyers personal data strictly confidential and secure and must not contact buyers directly unless directly authorised to do so by Ticketmaster. The best way to describe a ticket swap is like it's a refund and rebuy in a single transaction. Log into your account and select from the list of 'Upcoming Events'. Ticketing Website App Something else. 2.5 You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of this Ticket Exchange Policy or our, 2.6 You must not use our website or app, your account and/or the Ticket Exchange (together the ". Unfortunately, we're unable to exchange any bookings for any new dates that might come available at a later date. Any missed carrier collections (be it the fault of you or the carrier) and/or any notification of a failed delivery that you receive must be notified to us as soon as possible and in any event, in advance of the date of the relevant event. Some places in Orlando openly advertise that they buy unused can you exchange ticketmaster tickets for another date, which cant be purchased an... Prices surge a few days later days later records of the relevant buyers personal data to! The area does not cover exchanging tickets for another event customize your alerts, and an order confirmation will issued! That were origanally for April 2020 Resale tickets ) have Nothing to worry about if you buy your during... Make changes regardless of your trip are non-refundable or subject to fees Orlando. If you bought tickets online, you can make changes regardless of your trip non-refundable! Completion of the whole operation in question need to know about CluedUpp events booking! 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