Please see our partners for more details. Country Inn & Suites by Radisson, Traverse City, MI. All rights reserved (About Us). Can I get it back? Parents: take children to the restroom often as polluting pools causes an unhealthy condition. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. Larger items, such as luggage, will need to be kept in your room or vehicle. If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. Upon check-out any unused funds will be credited back to your account. I recommend that as a healthier alternative than mindless video games. That is where you will receive your keys and water park wristbands. This location doesnt care about being a clean fun place for kids. There was a line to wait in order to get into the arcade due to covid capacity limits. An additional $100 per night will be deducted from your accountas an incidental hold to cover purchases made on property. To redeem points, members must book directly on greatwolf.com and be logged in to their account. Huge downside though: the bathrooms. Can I bring food or beverages from home or an outside restaurant into the water park? The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. Having now seen them (but not rented), we would NOT rent one in the future. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. Cabanas are available to rent daily for your family's comfort and convenience in the water park. Then COVID-19 forced the family to skip the trip. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. We require guest checking in to be at least 21 years of age. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. Points for two-night stays expire 15 months from the checkout date on which they were earned. So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. Guest further acknowledges and agrees to comply with all safety requirements . On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. Guests will be contacted prior to their visit to verify arrangements. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. So half of the water park was closed on a Saturday. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. If all of this sounds like pure hell to you, dont go. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. The majority of our water park is indoors. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. But Great Wolf Lodge is hoping the reopening process is sped up. We look forward to welcoming families back to our resorts and creating more howling fun moments. Points can be redeemed when booking with a Deal and/or Bonus Deal. Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's . No bowling. Some of the staff were wearing masks though - about 25%. Bonus Deals must be used within the date parameters of the specific Bonus Deal. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. Is grilling / cooking permitted at the resort? More. Diaper wearing guests are asked to wear a protective swim diaper. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. Taxes and fees that are shown are estimates only. Are there vending machines in the resort? Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. Pleasecontact the lodge to speak with a Food and Beverage Management team member. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. What is the minimum age requirement to confirm a reservation? They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. Make great memories with your kids . Bonus Deals can only be used on bookings directly through greatwolf.com. There may be fees associated with the replacement of RFID wristbands. I contacted customer service and they assured me that was not the norm. Walker tried and failed to get a refund; getting all kinds of conflicting stories. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. Lock in the lowest price from these sites. / CBS Chicago. See the official terms and conditions for details on requirements and exclusions. Are there any water park restrictions if I am pregnant? The company has done this a few times over the past year. You want to play MagicQuest? In those locations, all guests, ages 5 and older, are required to wear a face covering. There are changing rooms, lockers and showers available for you. I took the kids again in Sept 2020, after lock down began. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Cmo puedo avisar al resort? However, you are welcome to play in the water park as early as 1 p.m. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. Swim caps are allowed. Where do I go when I arrive at the lodge? We got our wristbands and proceeded to the pool area. No problem! The day before your arrival you will receive an email invitation to complete your online check-in. Some properties may have special restrictions. for detailed information on our cancellation policy. In my opinion they should have honored our original booking price. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. February 28, 2023. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. Please allow up to 5 business days for points to post in your account. Our web site is secured by TLS and Go Daddy. All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. We just spent a week in Estonia and Finland. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We also discourage use of the hot tubs. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. My kids LOVED IT. The splash zone was good for the youngest. Tax exemption is not available at the Grand Mound location. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. Each floor has a designated vending machine and ice machine area. The water rides are the big draw, but be sure to check out the ropes course. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. Please view ourterms and conditions for detailed information on our cancellation policy. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. . Due to covid they only clean upon request which was fine with us. ", Elizabeth warns "Beware of double charges.". Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. Can my child use the water park if he/she wears diapers? Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. Learn how to find your missing items by visiting the lost and found page. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. This is the version of our website addressed to speakers of English in the United States. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. Manteca's location is the 19th Great Wolf Lodge to open . "It should fall off in three to five days," she said she was told. The place is way overpriced. Love DD. We had a standard room with 2 adults and 2 kids (17 &8). Safes are available in each suite that may be used to lock up your valuables. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Are there chairs (aside from cabanas) to leave our belongings? In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Did our kids have the best time ever? There is a nominal fee for each long distance call. Vendemos pases diarios para el parque acutico? If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. We do not offer parent free day care or babysitting services. Where can I purchase toiletries if I forgot something? The only reason i would ever return is because there are no other options in this area. She cancelled the reservation and issued my refund. This can be paid by credit card. If my family has food allergies, how can I let the resort know? Expiration is subject to change. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. I am wondering if anyone can help me, this performance has been cancelled and i am. 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